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DBT = Do Big Things

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Learn about customer success, data science, and leadership.

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Most Popular Articles
Shampoo UX
Shampoo UX

What lessons can be learned from the humble shampoo bottle? Design inspiration. Thanks to Paul Brown’s invention in 1991, shampoo bottles could be designed “upside down” to dispense at the bottom, thereby eliminating the need to frantically shake-weight the darn thing into submission. Heinz, Gerber, NASA all adopted his design. For the many software engineers and designers soaked in usage data, nothing beats a refreshing real-world insight. Soak it up!

Hate it or harness it
Hate it or harness it

What can the tractor teach us about AI adoption? The global workforce of 3.5 billion people will have to evolve, especially these 5 most at-risk jobs for AI elimination. What can employers and employees do to accelerate change? Top ten recommended learning resources + the most in-demand job skills of 2024.

Peacetime vs. wartime for non-CEOs
Peacetime vs. wartime for non-CEOs

Expanding upon Ben Horowitz’s viral article, Peacetime CEO/Wartime CEO, to highlight how top Go-To-Market leaders operate/lead differently in wartime.

Harnessing randomness, shaping stochasticity
Harnessing randomness, shaping stochasticity

Exploring how randomness manifests across disciplines, along with ways to harness it for greater knowledge, creativity, and productivity.

Can ChatGPT help Customer Success be more productive?
Can ChatGPT help Customer Success be more productive?

Exploring a few powerful ChatGPT use cases to help Customer Success professionals be more productive, e.g. Advanced Data Analysis, Plugins/Extensions.

Rich men north of Richmond
Rich men north of Richmond

Responding to America’s most popular song with data and resources in hopes to 1) add some objectivity to this ongoing cultural dialogue, and 2) offer potential solutions.

Slootman says
Slootman says

Dutch billionaire Frank Slootman is one of the most successful CEOs in history. One of my favorite podcasts, The Knowledge Project, recently interviewed Frank. He believes in “extreme meritocracy” and likens companies to professional sports teams. Frank could be described as ruthless, direct, and decisive with a “natural malcontent posture.” But there’s one thing he loves above all: winning.

The legendary life of André Watts
The legendary life of André Watts

Renowned pianist André Watts passed away July 12, 2023—his obituary can be found in The Economist. In many ways, Watts’ life celebrates triumph over adversity via mastery of his craft. “Be so good they can’t ignore you,” as Steve Martin suggests, certainly applies to André Watts. His life and work offer valuable lessons in achieving mastery—and worldwide fame—despite numerous obstacles.

Crafting a VC track record
Crafting a VC track record

Successful venture capital firm Craft Ventures was founded in 2017. Interestingly, 65% of the (massively) successful exits on their website occurred before the firm even existed. Let’s talk about how to most effectively—and of course ethically—craft a VC track record.

Is Customer Success just a band-aid for bad software?
Is Customer Success just a band-aid for bad software?

Is Customer Success just a bandaid for bad software? Answer: Sometimes. Customer Success can be an expensive solution to endemic product problems. It can also be an incredibly lucrative function (and career), but make no mistake: it can be built badly. To build Customer Success right, a sober appraisal of your company, your software, and your customers is critical. Otherwise, you risk throwing (expensive) bodies at the problem.

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