Never before has the function of Customer Success played such a strategic role in a company's survival.
The advent of the recurring revenue model has shattered traditional service models. "Customer Success" is one of the fastest growing fields in the technology space due to a recent realization: revenue retention is imperative for any scalable SaaS business to survive & thrive.
Customer Success is currently in a state of flux, iterating quarterly. DBT strives to understand these trends, provide guidance, enable focus, and ultimately capitalize on the existential opportunity.
Unlock, capture, retain.