Customer Success

Never before has the function of Customer Success played such a strategic role in a company's survival.

The advent of the recurring revenue model has shattered traditional service models. "Customer Success" is one of the fastest growing fields in the technology space due to a recent realization: revenue retention is imperative for any scalable SaaS business to survive & thrive.

Customer Success is currently in a state of flux, iterating quarterly. DBT strives to understand these trends, provide guidance, enable focus, and ultimately capitalize on the existential opportunity.

Unlock, capture, retain.

Net Churn Dynamics

Which scenario would you rather have?